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Article number: kb-28
Q. How do I complete the order for an SSL certificate that I purchased on your site?
A.Configure the Certificate
Follow this path within your account:
My Packages > View My Orders
Then, click the icon next to Actions for the certificate you ordered.
Click the 'Click to Configure' link.
Select your Web Server Type.
Enter the CSR you generated on your web server. Be sure you have generated a 2048 bit key, the default 1024 are no longer supported.
Under Contact Information, fill in all contact information accurately.
Click Submit.
Select an Approval Email Address on the next screen.
Please note that when you configure an SSL certificate, the certificate issuer will attempt to retrieve the current whois. If you are encountering problems, and have whois privacy enabled, you may have to temporarily disable it to configure the certificate.
Approve the Certificate
The certificate provider will contact you via the Approval Email Address to approve the certificate. After a reasonable period of time, if you don't receive the approval email (and you have checked your spam folders), please follow the instructions in the article, SSL: Resending Certificate Approval Emails. Please note that the certificate provider may require additional means of verification besides a simple response to the approval email (e.g., Extended Validation certificates).
Install the Certificate
The status "Certificate Issued" should now appear next to the certificate.
The instructions for installing vary depending on the certificate and server type. Please follow the link that corresponds to the certificate in question. Please note that depending on the certificate, you may also have to install an intermediate certificate. For more information, please search the appropriate knowledge base from links below:
Article number: kb-28