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Article number: kb-21
Q. I want to pay part of the invoice with my account credits
A. The credits only work for new orders if there is enough to pay the entire amount. Partial payments can be used if there is an existing open invoice.
What you can do is select to pay by check and complete the order. Then go to your account and click the view/pay invoices link. Then when selecting pay type select to pay by 'in house credits'. Then it will deduct your credit payment from the full amount and you can pay the rest with your desired pay type.
Article number: kb-21